TERMS AND CONDITIONS
SITE/DOMAIN - The ARFE.ro domain and its subdomains.
CONTENT has the following definition:
all the information on the SITE that can be visited, viewed or otherwise accessed by using a digital device;
the content of any newsletter or e-mail sent to its USERS or CUSTOMERS by ARFE.ro by electronic means and/or any other available means of communication;
any information communicated by any means by an employee of ARFE.ro to the USER or CLIENT, according to the contact information, specified or not by him;
information related to the products, services and/or rates applied by ARFE.ro in a certain period;
information related to the products, services and/or tariffs practiced by a third party with whom ARFE.ro has concluded partnership contracts, within a certain period;
data related to ARFE.ro, or other privileged data of it.
SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of giving the CLIENT the possibility to contract products and/or services using exclusively electronic means, including other means of remote communication (ie by telephone).
USER - The natural or legal person under public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or on the basis of a user agreement between ARFE.ro and it.
ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
CLIENT - The natural or legal person under public or private law who has or obtains access to the CONTENT and SERVICE, by any means (electronic, telephone, etc.) or on the basis of a user agreement between ARFE.ro and it, or the natural or legal person who benefit from the products and/or services offered by ARFE.ro and purchased by it through the use of the SERVICE
DOCUMENT - these Terms and Conditions
INFORMATION BULLETIN / NEWSLETTER - means of periodic information, exclusively electronic, on the products, services and/or promotions carried out by ARFE.ro in a certain period, without any commitment on the part of ARFE.ro with reference to the information contained therein.
TRANSACTION - collection or reimbursement of an amount resulting from the sale of a product / service by ARFE.ro to the CLIENT regardless of the method of delivery.
CONTRACT at a distance - according to the definition contained in OG 130/2000 art. 2 letter a.
1. GENERAL POLICY
This Document establishes the terms and conditions of use of the site/content/service by the user or client, in case he does not have another valid user agreement concluded between ARFE.ro and it.
1.1. The use, including but not limited to accessing, visiting and viewing, the content/service, implies the user's or customer's adherence to these terms and conditions, unless the respective content does not have clearly formulated terms of use.
1.2. Access to the service is made exclusively by accessing the public website www.ARFE.ro
1.3. By using the site/content/service, the User or the Client is solely responsible for all activities arising from its use. Also, he is responsible for any material, intellectual or electronic or any other damage caused to the site, content, service, ARFE.ro or any third party with whom ARFE.ro has concluded contracts, in accordance with the Romanian legislation in force.
1.4. If the User or the Client does not agree and/or does not accept and/or revokes the consent given for the document:
1.4.1. He waives: access to the service, other services offered by ARFE.ro through the site, receiving newsletters and/or communications from ARFE.ro of any kind (electronic, telephone, etc.), without any subsequent guarantee from ARFE. EN
1.4.2. ARFE.ro will delete all data referring to it from its database, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
1.5. The Client / User can revert at any time on his decision to agree and/or accept the document, in the form in which it will be available at that time.
1.6. To exercise the right provided for in art 1.4, he can contact ARFE.ro, or use the links in the content received from ARFE.ro intended for this purpose.
1.7. The client cannot revoke the agreement expressed in favor of the document during the duration of a Contract, or until the moment it pays ARFE.ro the value of all unpaid Contracts.
1.8. In the event that the Customer has paid the value of all unpaid Contracts to ARFE.ro and revokes the agreement expressed in favor of the document during the execution of an Order, ARFE.ro will cancel his Order without any subsequent obligation of any party to the other or without either party can claim damages from the other party.
2. CONTENT
2.1. All content, including but not limited to static images, dynamic images, text and/or multimedia content presented on the site, are the intellectual property of ARFE.ro or third parties, in which case the content may be followed by the original title and/or any other note requested by the rightful owner of the respective content, for which ARFE.ro holds the license to use and/or publish.
2.2. The User or the Client is not allowed to copy, transfer, modify and/or otherwise alter, use, link to, display, include any content in any context other than the one originally intended by ARFE.ro, include any content outside the ARFE.ro site , the removal of the signs signifying the copyright of ARFE.ro on the content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of ARFE.ro.
2.3. Any content to which the User or the Client has and/or obtains access by any means, is subject to the document, if the content is not accompanied by a specific and valid user agreement concluded between ARFE.ro and it, and without any an implicit or express guarantee formulated by ARFE.ro with reference to that content.
2.4. The User or Client may copy, transfer and/or use content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the document.
2.5. If ARFE.ro gives the User or the Client the right to use, in the form described in a separate user agreement, certain content, to which the User has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only during the existence of this or these contents on the site or the period defined in the agreement, according to the conditions defined in the agreement, if they exist and do not represent a contractual commitment from ARFE.ro for the respective User, Customer or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration of the user agreement.
2.6. No content transmitted to the User or Client, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of ARFE.ro and/or the ARFE employee. ro that mediated the transfer of content, if it exists, in relation to that content.
2.7. Any use of the content for purposes other than those expressly permitted by the document or by the User Agreement that accompanies it, if it exists, is prohibited.
3. Contact
3.1. ARFE.ro publishes on the website the complete and correct identification and contact data of the Client or User.
3.2. By using the contact form or the service present on the website, the User or Client allows ARFE.ro to contact him by any available means, including electronic means.
3.3. Partially or fully completing the contact form and sending it does not in any way represent a commitment on the part of incalteminteredusa.ro to contact the User or the Client.
3.4. Accessing the site, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to ARFE.ro is carried out electronically, by telephone, or any other means of communication available to the User or Client and ARFE.ro, considering - he thus consents to receive notifications from ARFE.ro electronically and/or by telephone, including communications by e-mail or through announcements on the website.
3.5. ARFE.ro reserves the right not to respond to all requests of any nature, received by any means of communication (electronic, telephone, etc.).
4. Newsletter
4.1. Receiving the newsletter requires the User or Client to fill out a form and unconditionally accept the document, if they have not already expressed this agreement.
4.2. The data collected from the User or Client for the purpose of sending the newsletter can and will be used by ARFE.ro within the limits of the Privacy Policy.
4.3. Opting out of receiving the newsletter by the User or Client can be done at any time:
4.3.1. Using the specially designed link within any newsletter you receive.
4.3.2. By changing your consent to receive the newsletter and using pages from restricted areas, by using your account.
4.3.3. By contacting ARFE.ro, according to the contact information, and without any subsequent obligation of any party to the other or without any party being able to claim damages to the other.
4.4. Renunciation of receiving the newsletter does not imply renunciation of the acceptance given for the document.
4.5. ARFE.ro reserves the right to select the people to whom it will send the newsletter as well as the right to remove from its database any User or Client who previously expressed their consent to receive the newsletter, without any subsequent commitment from the ARFE.ro or any prior notification thereof.
4.6. ARFE.ro will not include in its newsletters sent to the User or the Client, any other kind of advertising material in the form of content that refers to any third party that is not a partner of ARFE.ro, at the time of sending the newsletter.
5. Online sales policy
5.1. Access to the service is allowed to any user who has or creates an account.
5.2. In order to be allowed access to the service, the User will have to accept the provisions of the document.
5.3. ARFE.ro can limit the customer's access to the service, depending on his previous behavior.
5.4. It is forbidden to share an account between several customers.
5.5. In the event that such access is discovered, ARFE.ro reserves the right to cancel or suspend the client's access to the content or service.
6. Products and services
6.1. ARFE.ro can publish on the website information about products, services and/or promotions practiced by it or by any other third party with which ARFE.ro has concluded partnership contracts, during a certain period and within the limit of available stock.
6.2. The products and/or services purchased through the service are intended exclusively for the personal use of the Customer.
6.3. ARFE.ro can limit the ability to purchase some products or services available on the site at a given time, to one or more Customers.
6.4. All prices related to the products or services presented on the website include VAT.
6.5. The invoicing of the purchased products is done exclusively in RON.
6.6. All the information used to describe the products and/or services available on the site (texts / static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of ARFE.ro, they are for the purpose of presentation.
6.7. In the description of products and/or services, ARFE.ro reserves the right to use other products (accessories / etc.) that may not be included in the costs of the respective products.
6.8. The products sold by ARFE.ro are imported from the EU. We reserve the right to change the prices of the displayed products without notice. The supplier cannot be held responsible for improper use of the ordered products.
6.9. The products do not come with a certificate of authenticity.
7. Validity of offers
7.1. ARFE.ro reserves the right to change the rates charged for the products and/or services available on the site without prior notification to the User or Client.
7.2. The purchase price of the products and services is the one from the moment the order is issued, within the limit of the available stock.
7.3. The purchase price of the promotional products and services is the one from the moment the order is issued, within the limits of the available stock and/or the promotional period, if this is defined.
7.4. The purchase price of the products or services from an issued order cannot be changed at a time after its issuance except with the agreement of the parties.
7.5. The purchase price of products and/or services from an honored contract cannot be changed.
7.6. The customer can give up the products and services purchased through the order, only during the time period between issuing the order and its transformation into a contract, only if the payment method chosen by him is cash on delivery.
7.7. The customer can renounce the products and/or services purchased through the contract, according to art. 13.
8. Order online
8.1. The customer can place orders for products sold at a given time, exclusively on the website.
8.2. By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, referred to in this document as the order issued.
8.3. By completing the order, the Client agrees that ARFE.ro can contact him, for the following purposes/situations, by any means available/agreed by ARFE.ro, depending on the purpose/situation:
8.3.1. Validation of the availability of the products and the quantities purchased by the Customer.
8.3.2. Validation by the Customer of the counter value of the order made, according to art. 8.3.1, and including, depending on the situation, other value-added services (ie transport, etc.)
8.3.3. Establishing by mutual agreement the details of product delivery.
8.4. ARFE.ro can automatically cancel the order made by the Customer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other, in the following cases:
8.4.1. the data provided by the Customer on the website are incomplete or incorrect
8.4.2. the Client's activity on the site can and/or cause damages of any kind on the part of ARFE.ro and/or its partners
8.4.3. without any justification.
8.5. The customer can cancel an order, when contacted according to 8.3. If the customer cancels the order before it is delivered to him within 72 hours of placing the order on the website, orders placed later by the customer will no longer be honored.
8.6. From the moment the Customer validates the value of the order made or when ARFE.ro informs the Customer about his validated order, his order becomes a Distance Contract, thus applying the definitions contained in OG 130/2000 art. 2, referred to in this document as the Contract, to which are attached, but not limited to, these Terms and Conditions.
8.7. The details of product delivery, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of ARFE.ro, without any party being able to claim damages from the other, in the event that any party may be or is prejudiced in any way following their violation.
8.8. If a Customer modifies his personal data, using the forms available on the website, all ongoing contracts existing at that time, keep the data defined/accepted by the Customer before the moment of modification.
8.9. It is allowed to use only one voucher by the Customer for an order made online. The use of several vouchers will lead to the cancellation of the order by ARFE.ro representatives.
8.10 The value of the discount offered by a voucher cannot exceed more than half of the total value of the order. (example: voucher value = 50 lei, minimum order value = 100 lei).
9. Telephone order
9.1. The Customer/User can make telephone orders assisted by an ARFE.ro representative over the phone. The terms and conditions mentioned in this DOCUMENT also apply to these telephone orders.
10. Contract and completion
10.1. ARFE.ro will include in the package sent to the Customer all the necessary documents to certify the purchase of the products/services by the Customer.
10.2. ARFE.ro will facilitate informing the Client about the completion stage of the order or contract.
10.3. The contract to which are added the documents certifying the delivery to the Customer of the products contracted by him, on the part of ARFE.ro, becomes an honored Contract.
11. Transportation
11.1. The customer can only opt for one of the transport options of the purchased products/services, available on the website, at the time of placing the order, regardless of the type of his order.
11.2. For orders with free shipping, if the shipping value exceeds 200 Lei, it can only be sent by Courier Rapid.
12. Quality and guarantees
12.1. The quality and guarantee of conformity of ARFE.ro products rests entirely with ARFE.ro.
12.2. The quality and compliance of any other product or service provided by ARFE.ro, but acquired as a result of contracting it from a third party, rests entirely with it.
12.3. ARFE.ro does not guarantee the stock availability of any product/service available for purchase on the site.
13. Return of products
13.1. The ARFE.ro customer can return the products purchased through a Contract, in the following situations:
13.1.1. The product that does not comply with the specifications on the website
13.1.2. Packages with severe damage
13.1.3. Products that were delivered incorrectly
13.1.4. Products that have wrongly ordered sizes (thicknesses).
13.1.5. "The consumer has the right to unilaterally terminate the distance contract, without penalties and without citing a reason, within 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract. The only costs that may fall into the consumer's responsibility is the direct costs of returning the products" according to OG 130/2000, for individuals who purchase products from websites, using remote communication techniques, applying the definitions contained in OG 130/2000 art. 2 lit.e.
13.2. The customer is obliged to notify ARFE.ro of his intention to return the purchased products, by any means of written communication (e-mail/fax/etc) within a maximum of 10 working days from the receipt of the products and/or services, in the case Art. 13.1.5.
13.3. The customer is obliged to notify ARFE.ro of his intention to have the purchased products replaced, according to art. 13.1.4, by any means of communication (e-mail/telephone/etc) within a maximum of 10 working days from the receipt of the products and/or services, in accordance with art 13.1.5.
13.3.1. The customer has the obligation to keep the packaging in its original state (valid for footwear). If it is damaged, we reserve the right not to refund the money or exchange it with another product. The package will be sent back to the customer.
13.4. The customer who has notified ARFE.ro according to art 13.1.2 / art 13.1.3, has the responsibility to ensure that the products referred to will be returned to ARFE.ro within a maximum of 10 working days from the date of dispatch of the notification, otherwise, ARFE.ro will consider the request unfounded/invalid.
13.5. The ARFE.ro customer cannot return the products purchased through a Contract, and/or cannot claim any other damages/compensations, for the following purposes or situations:
13.5.1. Replacing the purchased product with another product with other specifications or of a different type, except for the situation provided for in art. 13.1.4.
13.5.2. The request for return in the case of art. 13.1.2 or 13.1.3 caused by any situation provided for in 13.1 has a dispatch date that exceeds the period of 10 working days provided according to art 13.1.5, from the working day following the date of the honored contract.
13.5.3. In case of returning the product with one of the causes stated in art. 13.1, the returned product is not in the same condition in which it was delivered (in the original packaging with all the labels intact and the accompanying documents).
13.6. In case of reimbursement of the product value, this will be done within 30 days at most from the confirmation of the return. The cost of transport is not returned. If you benefited from free shipping and you return more than half of the order, the shipping fee, borne by ARFE.ro when shipping your order, will be deducted from the total cost of the products.
13.7. In the case of replacing the product with an identical one, according to 13.1.4, the replacement will be made under the conditions and limits of a normal order.
13.8. If the returning Customer has returned a product in accordance with the provisions of art 13.1.4, and ARFE.ro does not have an identical product for replacement, it will offer the customer the counter value of the product and in accordance with 13.6.
13.9. The value of the additional services, including but not limited to the transport of the products, paid by the customer, is not reimbursed.
13.10. Prizes in the form of vouchers or ARFE.ro products, won as a result of contests held by ARFE.ro, are not returned. The only exceptions are products identified as non-compliant (manufacturing defect), or products sent incorrectly compared to those requested by the winner.
13.11. In all cases, the return/re-shipment costs will be borne by the customer if the fault is not ours
13.12. Products made to order cannot be returned
14. Fraud and SPAM
14.1. ARFE.ro does not ask its Customers or Users by any means of communication (e-mail/telephone/SMS/etc) for information regarding confidential data, bank accounts/cards or personal passwords.
14.2. Exception from art. 14.1 only Clients are legal entities, in the sense of ARFE.ro obtaining the account number, respectively the Client's bank, in whose name an order will be invoiced, in the case of a telephone Order.
14.3. The Client / User assumes full responsibility for the disclosure of his confidential data to a third party.
14.4. ARFE.ro declines any responsibility, in the event that a User / Client is / is harmed in any way by a third party who claims to be / represent the interests of ARFE.ro.
14.5. The Client or User will inform ARFE.ro about such attempts, using the contact details.
14.6. ARFE.ro does not promote SPAM.
14.7. Any user/client who has explicitly provided their email address on the website can opt for its deletion.
14.8. The communications made by ARFE.ro through electronic means of remote communication (ie e-mail) contain complete and compliant identification data of the sender or links to them, on the date of transmission of the content.
14.9. The following goals achieved or not will be considered attempts to defraud the site/content and/or ARFE.ro and the criminal investigation will be launched against the one or those who tried to or achieved this(e) purpose(s):
14.9.1. to access the data of any type of another user/Client by using an account or by any other method.
14.9.2. to alter or otherwise modify the content of the website or the Content sent by any method by ARFE.ro to the User / Client
14.9.3. to affect the performance of the server/servers on which the site runs
14.9.4. to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by ARFE.ro to the User/Client when he is not the legitimate recipient of the content.
15. Limitation of liability
15.1. ARFE.ro cannot be held responsible to any natural or legal person who uses or relies on the content.
15.2. ARFE.ro cannot be held responsible for any kind of damage (direct, indirect, accidental or not /etc) resulting from the use or inability to use the content-type information presented or not on the site or for any type of errors or omissions in the presentation of the content that can lead to any kind of losses.
15.3. If a User/Client considers that a Content sent by any means by ARFE.ro violates copyright or any other rights, he can contact ARFE.ro for details, according to the contact details, so that ARFE. ro to be able to make a decision in the light of the case.
15.4. ARFE.ro does not guarantee the user or client access to the site or the service and does not grant them the right to download or modify partially and/or fully the content, reproduce partially or fully the content, copy, or exploit any content in any other way, or to transfer to any third party any content to which he has and/or has obtained access, based on a user agreement, without the prior written consent of ARFE.ro.
15.5. ARFE.ro is not responsible for the content, quality or nature of other sites reached through links from the content, regardless of the nature of these links. For the respective sites, the responsibility is fully borne by their owners.
15.6. ARFE.ro is exonerated from any fault in the case of the use of the sites and/or the content transmitted to the User or Client by any means (electronic, telephone, etc.), through the sites, e-mail or an employee of ARFE.ro , when this use of the content can or does cause damages of any kind on the part of the User, the Client and/or any third party involved in this transfer of Content.
15.7. ARFE.ro does not offer any direct or indirect guarantees that:
15.7.1. the service will be according to the client's requirements
15.7.2. the service will be uninterrupted, secure or error-free of any kind
15.7.3. the products/services obtained for free or for a fee through the service will correspond to the client's requirements or expectations
15.8. The operators, administrators and/or owners of the site are not in any way responsible for the relationships or their consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship / connection / transaction / collaboration / etc. that may appear between the client or user and any of those who promote themselves directly or indirectly through the site.
16. Force majeure and fortuitous event
16.1. Except for the cases in which they have not expressly provided otherwise, none of the parties to a concluded contract, which is still in progress, will be responsible for the non-execution on time and/or in an appropriate manner, in whole or in part, of any of the obligations that it is incumbent on him based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.
16.2. The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to them in order to limit the consequences of the said event.
16.3. The party or the legal representative of the party that invokes the event mentioned above is exempted from this obligation only if the event prevents it from completing it.
16.4. If, within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages-interests from the other.
16.5. The party invoking the force majeure event must prove the impossibility of fulfilling the obligations within 30 days from the date of occurrence of the event, but within the limits of art. 16.3
17. Disputes
17.1. By using/visiting/viewing/etc the sites and/or any content sent by ARFE.ro to the User/Client by accessing and/or sending by any means (electronic, telephone, etc), he/she declares to agree at least with these "Terms and conditions of use".
17.2. Any dispute with reference to these "Terms and Conditions" that could arise between the User/Client and ARFE.ro will be resolved amicably.
17.3. ARFE.ro is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if these are directly caused by non-compliance with the Terms and Conditions.
17.4. Any dispute of any kind that could arise between the User and ARFE.ro or its partners will be resolved amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.
17.5. If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.
17.6. This document has been drafted and will be interpreted in accordance with Romanian legislation.
18. Final provisions
18.1. ARFE.ro reserves the right to make any changes to these provisions, as well as any changes to the site/its structure/service, including changes that could affect the site and/or any content without prior notification to the User or the customer.
18.2. ARFE.ro cannot be held responsible for any errors that may appear on the site for any reason, including changes, settings, etc., which are not made by the site administrator.
18.3. ARFE.ro reserves the right to insert advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force. The exception is the pages where the partner companies or their offers are presented and where no competitive banners will be inserted.
18.5. For any problems related to intellectual property rights, please contact us at the following email address: office@ARFE.ro.
SITE/DOMAIN - The ARFE.ro domain and its subdomains.
CONTENT has the following definition:
all the information on the SITE that can be visited, viewed or otherwise accessed by using a digital device;
the content of any newsletter or e-mail sent to its USERS or CUSTOMERS by ARFE.ro by electronic means and/or any other available means of communication;
any information communicated by any means by an employee of ARFE.ro to the USER or CLIENT, according to the contact information, specified or not by him;
information related to the products, services and/or rates applied by ARFE.ro in a certain period;
information related to the products, services and/or tariffs practiced by a third party with whom ARFE.ro has concluded partnership contracts, within a certain period;
data related to ARFE.ro, or other privileged data of it.
SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of giving the CLIENT the possibility to contract products and/or services using exclusively electronic means, including other means of remote communication (ie by telephone).
USER - The natural or legal person under public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or on the basis of a user agreement between ARFE.ro and it.
ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
CLIENT - The natural or legal person under public or private law who has or obtains access to the CONTENT and SERVICE, by any means (electronic, telephone, etc.) or on the basis of a user agreement between ARFE.ro and it, or the natural or legal person who benefit from the products and/or services offered by ARFE.ro and purchased by it through the use of the SERVICE
DOCUMENT - these Terms and Conditions
INFORMATION BULLETIN / NEWSLETTER - means of periodic information, exclusively electronic, on the products, services and/or promotions carried out by ARFE.ro in a certain period, without any commitment on the part of ARFE.ro with reference to the information contained therein.
TRANSACTION - collection or reimbursement of an amount resulting from the sale of a product / service by ARFE.ro to the CLIENT regardless of the method of delivery.
CONTRACT at a distance - according to the definition contained in OG 130/2000 art. 2 letter a.
1. GENERAL POLICY
This Document establishes the terms and conditions of use of the site/content/service by the user or client, in case he does not have another valid user agreement concluded between ARFE.ro and it.
1.1. The use, including but not limited to accessing, visiting and viewing, the content/service, implies the user's or customer's adherence to these terms and conditions, unless the respective content does not have clearly formulated terms of use.
1.2. Access to the service is made exclusively by accessing the public website www.ARFE.ro
1.3. By using the site/content/service, the User or the Client is solely responsible for all activities arising from its use. Also, he is responsible for any material, intellectual or electronic or any other damage caused to the site, content, service, ARFE.ro or any third party with whom ARFE.ro has concluded contracts, in accordance with the Romanian legislation in force.
1.4. If the User or the Client does not agree and/or does not accept and/or revokes the consent given for the document:
1.4.1. He waives: access to the service, other services offered by ARFE.ro through the site, receiving newsletters and/or communications from ARFE.ro of any kind (electronic, telephone, etc.), without any subsequent guarantee from ARFE. EN
1.4.2. ARFE.ro will delete all data referring to it from its database, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
1.5. The Client / User can revert at any time on his decision to agree and/or accept the document, in the form in which it will be available at that time.
1.6. To exercise the right provided for in art 1.4, he can contact ARFE.ro, or use the links in the content received from ARFE.ro intended for this purpose.
1.7. The client cannot revoke the agreement expressed in favor of the document during the duration of a Contract, or until the moment it pays ARFE.ro the value of all unpaid Contracts.
1.8. In the event that the Customer has paid the value of all unpaid Contracts to ARFE.ro and revokes the agreement expressed in favor of the document during the execution of an Order, ARFE.ro will cancel his Order without any subsequent obligation of any party to the other or without either party can claim damages from the other party.
2. CONTENT
2.1. All content, including but not limited to static images, dynamic images, text and/or multimedia content presented on the site, are the intellectual property of ARFE.ro or third parties, in which case the content may be followed by the original title and/or any other note requested by the rightful owner of the respective content, for which ARFE.ro holds the license to use and/or publish.
2.2. The User or the Client is not allowed to copy, transfer, modify and/or otherwise alter, use, link to, display, include any content in any context other than the one originally intended by ARFE.ro, include any content outside the ARFE.ro site , the removal of the signs signifying the copyright of ARFE.ro on the content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of ARFE.ro.
2.3. Any content to which the User or the Client has and/or obtains access by any means, is subject to the document, if the content is not accompanied by a specific and valid user agreement concluded between ARFE.ro and it, and without any an implicit or express guarantee formulated by ARFE.ro with reference to that content.
2.4. The User or Client may copy, transfer and/or use content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the document.
2.5. If ARFE.ro gives the User or the Client the right to use, in the form described in a separate user agreement, certain content, to which the User has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only during the existence of this or these contents on the site or the period defined in the agreement, according to the conditions defined in the agreement, if they exist and do not represent a contractual commitment from ARFE.ro for the respective User, Customer or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration of the user agreement.
2.6. No content transmitted to the User or Client, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of ARFE.ro and/or the ARFE employee. ro that mediated the transfer of content, if it exists, in relation to that content.
2.7. Any use of the content for purposes other than those expressly permitted by the document or by the User Agreement that accompanies it, if it exists, is prohibited.
3. Contact
3.1. ARFE.ro publishes on the website the complete and correct identification and contact data of the Client or User.
3.2. By using the contact form or the service present on the website, the User or Client allows ARFE.ro to contact him by any available means, including electronic means.
3.3. Partially or fully completing the contact form and sending it does not in any way represent a commitment on the part of incalteminteredusa.ro to contact the User or the Client.
3.4. Accessing the site, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to ARFE.ro is carried out electronically, by telephone, or any other means of communication available to the User or Client and ARFE.ro, considering - he thus consents to receive notifications from ARFE.ro electronically and/or by telephone, including communications by e-mail or through announcements on the website.
3.5. ARFE.ro reserves the right not to respond to all requests of any nature, received by any means of communication (electronic, telephone, etc.).
4. Newsletter
4.1. Receiving the newsletter requires the User or Client to fill out a form and unconditionally accept the document, if they have not already expressed this agreement.
4.2. The data collected from the User or Client for the purpose of sending the newsletter can and will be used by ARFE.ro within the limits of the Privacy Policy.
4.3. Opting out of receiving the newsletter by the User or Client can be done at any time:
4.3.1. Using the specially designed link within any newsletter you receive.
4.3.2. By changing your consent to receive the newsletter and using pages from restricted areas, by using your account.
4.3.3. By contacting ARFE.ro, according to the contact information, and without any subsequent obligation of any party to the other or without any party being able to claim damages to the other.
4.4. Renunciation of receiving the newsletter does not imply renunciation of the acceptance given for the document.
4.5. ARFE.ro reserves the right to select the people to whom it will send the newsletter as well as the right to remove from its database any User or Client who previously expressed their consent to receive the newsletter, without any subsequent commitment from the ARFE.ro or any prior notification thereof.
4.6. ARFE.ro will not include in its newsletters sent to the User or the Client, any other kind of advertising material in the form of content that refers to any third party that is not a partner of ARFE.ro, at the time of sending the newsletter.
5. Online sales policy
5.1. Access to the service is allowed to any user who has or creates an account.
5.2. In order to be allowed access to the service, the User will have to accept the provisions of the document.
5.3. ARFE.ro can limit the customer's access to the service, depending on his previous behavior.
5.4. It is forbidden to share an account between several customers.
5.5. In the event that such access is discovered, ARFE.ro reserves the right to cancel or suspend the client's access to the content or service.
6. Products and services
6.1. ARFE.ro can publish on the website information about products, services and/or promotions practiced by it or by any other third party with which ARFE.ro has concluded partnership contracts, during a certain period and within the limit of available stock.
6.2. The products and/or services purchased through the service are intended exclusively for the personal use of the Customer.
6.3. ARFE.ro can limit the ability to purchase some products or services available on the site at a given time, to one or more Customers.
6.4. All prices related to the products or services presented on the website include VAT.
6.5. The invoicing of the purchased products is done exclusively in RON.
6.6. All the information used to describe the products and/or services available on the site (texts / static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of ARFE.ro, they are for the purpose of presentation.
6.7. In the description of products and/or services, ARFE.ro reserves the right to use other products (accessories / etc.) that may not be included in the costs of the respective products.
6.8. The products sold by ARFE.ro are imported from the EU. We reserve the right to change the prices of the displayed products without notice. The supplier cannot be held responsible for improper use of the ordered products.
6.9. The products do not come with a certificate of authenticity.
7. Validity of offers
7.1. ARFE.ro reserves the right to change the rates charged for the products and/or services available on the site without prior notification to the User or Client.
7.2. The purchase price of the products and services is the one from the moment the order is issued, within the limit of the available stock.
7.3. The purchase price of the promotional products and services is the one from the moment the order is issued, within the limits of the available stock and/or the promotional period, if this is defined.
7.4. The purchase price of the products or services from an issued order cannot be changed at a time after its issuance except with the agreement of the parties.
7.5. The purchase price of products and/or services from an honored contract cannot be changed.
7.6. The customer can give up the products and services purchased through the order, only during the time period between issuing the order and its transformation into a contract, only if the payment method chosen by him is cash on delivery.
7.7. The customer can renounce the products and/or services purchased through the contract, according to art. 13.
8. Order online
8.1. The customer can place orders for products sold at a given time, exclusively on the website.
8.2. By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, referred to in this document as the order issued.
8.3. By completing the order, the Client agrees that ARFE.ro can contact him, for the following purposes/situations, by any means available/agreed by ARFE.ro, depending on the purpose/situation:
8.3.1. Validation of the availability of the products and the quantities purchased by the Customer.
8.3.2. Validation by the Customer of the counter value of the order made, according to art. 8.3.1, and including, depending on the situation, other value-added services (ie transport, etc.)
8.3.3. Establishing by mutual agreement the details of product delivery.
8.4. ARFE.ro can automatically cancel the order made by the Customer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other, in the following cases:
8.4.1. the data provided by the Customer on the website are incomplete or incorrect
8.4.2. the Client's activity on the site can and/or cause damages of any kind on the part of ARFE.ro and/or its partners
8.4.3. without any justification.
8.5. The customer can cancel an order, when contacted according to 8.3. If the customer cancels the order before it is delivered to him within 72 hours of placing the order on the website, orders placed later by the customer will no longer be honored.
8.6. From the moment the Customer validates the value of the order made or when ARFE.ro informs the Customer about his validated order, his order becomes a Distance Contract, thus applying the definitions contained in OG 130/2000 art. 2, referred to in this document as the Contract, to which are attached, but not limited to, these Terms and Conditions.
8.7. The details of product delivery, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of ARFE.ro, without any party being able to claim damages from the other, in the event that any party may be or is prejudiced in any way following their violation.
8.8. If a Customer modifies his personal data, using the forms available on the website, all ongoing contracts existing at that time, keep the data defined/accepted by the Customer before the moment of modification.
8.9. It is allowed to use only one voucher by the Customer for an order made online. The use of several vouchers will lead to the cancellation of the order by ARFE.ro representatives.
8.10 The value of the discount offered by a voucher cannot exceed more than half of the total value of the order. (example: voucher value = 50 lei, minimum order value = 100 lei).
9. Telephone order
9.1. The Customer/User can make telephone orders assisted by an ARFE.ro representative over the phone. The terms and conditions mentioned in this DOCUMENT also apply to these telephone orders.
10. Contract and completion
10.1. ARFE.ro will include in the package sent to the Customer all the necessary documents to certify the purchase of the products/services by the Customer.
10.2. ARFE.ro will facilitate informing the Client about the completion stage of the order or contract.
10.3. The contract to which are added the documents certifying the delivery to the Customer of the products contracted by him, on the part of ARFE.ro, becomes an honored Contract.
11. Transportation
11.1. The customer can only opt for one of the transport options of the purchased products/services, available on the website, at the time of placing the order, regardless of the type of his order.
11.2. For orders with free shipping, if the shipping value exceeds 200 Lei, it can only be sent by Courier Rapid.
12. Quality and guarantees
12.1. The quality and guarantee of conformity of ARFE.ro products rests entirely with ARFE.ro.
12.2. The quality and compliance of any other product or service provided by ARFE.ro, but acquired as a result of contracting it from a third party, rests entirely with it.
12.3. ARFE.ro does not guarantee the stock availability of any product/service available for purchase on the site.
13. Return of products
13.1. The ARFE.ro customer can return the products purchased through a Contract, in the following situations:
13.1.1. The product that does not comply with the specifications on the website
13.1.2. Packages with severe damage
13.1.3. Products that were delivered incorrectly
13.1.4. Products that have wrongly ordered sizes (thicknesses).
13.1.5. "The consumer has the right to unilaterally terminate the distance contract, without penalties and without citing a reason, within 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract. The only costs that may fall into the consumer's responsibility is the direct costs of returning the products" according to OG 130/2000, for individuals who purchase products from websites, using remote communication techniques, applying the definitions contained in OG 130/2000 art. 2 lit.e.
13.2. The customer is obliged to notify ARFE.ro of his intention to return the purchased products, by any means of written communication (e-mail/fax/etc) within a maximum of 10 working days from the receipt of the products and/or services, in the case Art. 13.1.5.
13.3. The customer is obliged to notify ARFE.ro of his intention to have the purchased products replaced, according to art. 13.1.4, by any means of communication (e-mail/telephone/etc) within a maximum of 10 working days from the receipt of the products and/or services, in accordance with art 13.1.5.
13.3.1. The customer has the obligation to keep the packaging in its original state (valid for footwear). If it is damaged, we reserve the right not to refund the money or exchange it with another product. The package will be sent back to the customer.
13.4. The customer who has notified ARFE.ro according to art 13.1.2 / art 13.1.3, has the responsibility to ensure that the products referred to will be returned to ARFE.ro within a maximum of 10 working days from the date of dispatch of the notification, otherwise, ARFE.ro will consider the request unfounded/invalid.
13.5. The ARFE.ro customer cannot return the products purchased through a Contract, and/or cannot claim any other damages/compensations, for the following purposes or situations:
13.5.1. Replacing the purchased product with another product with other specifications or of a different type, except for the situation provided for in art. 13.1.4.
13.5.2. The request for return in the case of art. 13.1.2 or 13.1.3 caused by any situation provided for in 13.1 has a dispatch date that exceeds the period of 10 working days provided according to art 13.1.5, from the working day following the date of the honored contract.
13.5.3. In case of returning the product with one of the causes stated in art. 13.1, the returned product is not in the same condition in which it was delivered (in the original packaging with all the labels intact and the accompanying documents).
13.6. In case of reimbursement of the product value, this will be done within 30 days at most from the confirmation of the return. The cost of transport is not returned. If you benefited from free shipping and you return more than half of the order, the shipping fee, borne by ARFE.ro when shipping your order, will be deducted from the total cost of the products.
13.7. In the case of replacing the product with an identical one, according to 13.1.4, the replacement will be made under the conditions and limits of a normal order.
13.8. If the returning Customer has returned a product in accordance with the provisions of art 13.1.4, and ARFE.ro does not have an identical product for replacement, it will offer the customer the counter value of the product and in accordance with 13.6.
13.9. The value of the additional services, including but not limited to the transport of the products, paid by the customer, is not reimbursed.
13.10. Prizes in the form of vouchers or ARFE.ro products, won as a result of contests held by ARFE.ro, are not returned. The only exceptions are products identified as non-compliant (manufacturing defect), or products sent incorrectly compared to those requested by the winner.
13.11. In all cases, the return/re-shipment costs will be borne by the customer if the fault is not ours
13.12. Products made to order cannot be returned
14. Fraud and SPAM
14.1. ARFE.ro does not ask its Customers or Users by any means of communication (e-mail/telephone/SMS/etc) for information regarding confidential data, bank accounts/cards or personal passwords.
14.2. Exception from art. 14.1 only Clients are legal entities, in the sense of ARFE.ro obtaining the account number, respectively the Client's bank, in whose name an order will be invoiced, in the case of a telephone Order.
14.3. The Client / User assumes full responsibility for the disclosure of his confidential data to a third party.
14.4. ARFE.ro declines any responsibility, in the event that a User / Client is / is harmed in any way by a third party who claims to be / represent the interests of ARFE.ro.
14.5. The Client or User will inform ARFE.ro about such attempts, using the contact details.
14.6. ARFE.ro does not promote SPAM.
14.7. Any user/client who has explicitly provided their email address on the website can opt for its deletion.
14.8. The communications made by ARFE.ro through electronic means of remote communication (ie e-mail) contain complete and compliant identification data of the sender or links to them, on the date of transmission of the content.
14.9. The following goals achieved or not will be considered attempts to defraud the site/content and/or ARFE.ro and the criminal investigation will be launched against the one or those who tried to or achieved this(e) purpose(s):
14.9.1. to access the data of any type of another user/Client by using an account or by any other method.
14.9.2. to alter or otherwise modify the content of the website or the Content sent by any method by ARFE.ro to the User / Client
14.9.3. to affect the performance of the server/servers on which the site runs
14.9.4. to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by ARFE.ro to the User/Client when he is not the legitimate recipient of the content.
15. Limitation of liability
15.1. ARFE.ro cannot be held responsible to any natural or legal person who uses or relies on the content.
15.2. ARFE.ro cannot be held responsible for any kind of damage (direct, indirect, accidental or not /etc) resulting from the use or inability to use the content-type information presented or not on the site or for any type of errors or omissions in the presentation of the content that can lead to any kind of losses.
15.3. If a User/Client considers that a Content sent by any means by ARFE.ro violates copyright or any other rights, he can contact ARFE.ro for details, according to the contact details, so that ARFE. ro to be able to make a decision in the light of the case.
15.4. ARFE.ro does not guarantee the user or client access to the site or the service and does not grant them the right to download or modify partially and/or fully the content, reproduce partially or fully the content, copy, or exploit any content in any other way, or to transfer to any third party any content to which he has and/or has obtained access, based on a user agreement, without the prior written consent of ARFE.ro.
15.5. ARFE.ro is not responsible for the content, quality or nature of other sites reached through links from the content, regardless of the nature of these links. For the respective sites, the responsibility is fully borne by their owners.
15.6. ARFE.ro is exonerated from any fault in the case of the use of the sites and/or the content transmitted to the User or Client by any means (electronic, telephone, etc.), through the sites, e-mail or an employee of ARFE.ro , when this use of the content can or does cause damages of any kind on the part of the User, the Client and/or any third party involved in this transfer of Content.
15.7. ARFE.ro does not offer any direct or indirect guarantees that:
15.7.1. the service will be according to the client's requirements
15.7.2. the service will be uninterrupted, secure or error-free of any kind
15.7.3. the products/services obtained for free or for a fee through the service will correspond to the client's requirements or expectations
15.8. The operators, administrators and/or owners of the site are not in any way responsible for the relationships or their consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship / connection / transaction / collaboration / etc. that may appear between the client or user and any of those who promote themselves directly or indirectly through the site.
16. Force majeure and fortuitous event
16.1. Except for the cases in which they have not expressly provided otherwise, none of the parties to a concluded contract, which is still in progress, will be responsible for the non-execution on time and/or in an appropriate manner, in whole or in part, of any of the obligations that it is incumbent on him based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.
16.2. The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to them in order to limit the consequences of the said event.
16.3. The party or the legal representative of the party that invokes the event mentioned above is exempted from this obligation only if the event prevents it from completing it.
16.4. If, within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages-interests from the other.
16.5. The party invoking the force majeure event must prove the impossibility of fulfilling the obligations within 30 days from the date of occurrence of the event, but within the limits of art. 16.3
17. Disputes
17.1. By using/visiting/viewing/etc the sites and/or any content sent by ARFE.ro to the User/Client by accessing and/or sending by any means (electronic, telephone, etc), he/she declares to agree at least with these "Terms and conditions of use".
17.2. Any dispute with reference to these "Terms and Conditions" that could arise between the User/Client and ARFE.ro will be resolved amicably.
17.3. ARFE.ro is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if these are directly caused by non-compliance with the Terms and Conditions.
17.4. Any dispute of any kind that could arise between the User and ARFE.ro or its partners will be resolved amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.
17.5. If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.
17.6. This document has been drafted and will be interpreted in accordance with Romanian legislation.
18. Final provisions
18.1. ARFE.ro reserves the right to make any changes to these provisions, as well as any changes to the site/its structure/service, including changes that could affect the site and/or any content without prior notification to the User or the customer.
18.2. ARFE.ro cannot be held responsible for any errors that may appear on the site for any reason, including changes, settings, etc., which are not made by the site administrator.
18.3. ARFE.ro reserves the right to insert advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force. The exception is the pages where the partner companies or their offers are presented and where no competitive banners will be inserted.
18.5. For any problems related to intellectual property rights, please contact us at the following email address: office@ARFE.ro.